Terms & Conditions

If possible, please review these terms & conditions prior to scheduling your appointment with Gleamology. If you have already booked an appointment then please notify us of any queries you may have at least 24 hours prior to us attending.

1 – Definitions

  1. “Company” “We” “Us” – Gleamology (the Company)10 Redwood Drive, Cannock, Staffordshire, WS11 6LZ Tel: 07368 926121
  2. “Customer”- The person or firm together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the cleaning/home organisation services are supplied by the Company.
  3. “Cleaner”- means the person carrying out cleaning services on behalf of the company.
  4. “Organiser” – means the person carry out the home organisation services on behalf of the company
  5. “Service”- such as cleaning duties or home organisation as agreed with the customer at the time of booking & detailed in the customer requirement form.
  6. “Premises” an address specified by the Customer.
  7. “Service Time”- the time & date mutually agreed between the Company & the Customer at which the Service will be undertaken.
  8. “Customer requirement form”- detailed list of cleaning duties or home organisation requirements to be carried out by Gleamology.
  9. “Agreement”- these terms & conditions & the Customer Requirement Form which constitute the full & complete service agreement between the Customer & the Company.
  10. “Website” www.gleamology.co.uk

2 – Cleaning Services

  1. Subject to the terms of this Agreement, the company agrees to provide the Service to the Customer at their
  2. The Service will be for such cleaning duties as agreed with the Customer at the time of booking & detailed in the customer requirement form, which also forms part of this Agreement.
  3. The Company will provide one Cleaner to attend the Premises to provide the Service at a time agreed.
  4. The Company will endeavour to provide the Service faithfully, diligently & in a timely & professional manner.
  5. The Cleaner holds a full & clear DBS (Disclosure & Barring Services) check.
  6. The Company provides all cleaning materials & equipment (excluding a vacuum – unless it is an end of tenancy ‘Gleam’ ). All cleaning equipment is safe & in full working order.
  7. If any estimate is given on how long it will take a cleaner to do a job, this is only an estimate based on the average time it takes to clean a home of similar size. It is difficult to estimate precisely how long the job may take & a degree of flexibility may be required.
  8. “Excessive rubbish” is an amount that would fill the customer’s wheelie bin & leave then no further room for any other domestic waste.
  9. The Companies acceptance of your booking brings into existence a legally binding contract between us.

3 – Home Organisation Services

  1. Subject to the terms of this Agreement, the company agrees to provide the Service to the Customer at their
  2. The Service will be for home organisation as agreed with the Customer at the time of booking & detailed in the customer requirement form, which also forms part of this Agreement.
  3. The Company will provide one organiser to attend the Premises to provide the Service at a time agreed.
  4. The Company will endeavour to provide the Service faithfully, diligently & in a timely & professional manner.
  5. Should you wish for us to check use by dates etc, this will be done as thoroughly as possible. The Customer will be notified of any expired items, these can be immediately discarded or left out for you to dispose of as you so wish.
  6. The Organiser holds a full & clear DBS (Disclosure & Barring Services) check.
  7. The Company will not provide any materials to aid in the organisation of the required areas. However, the Company is happy to utilise any materials provided by the Customer.
  8. If any estimate is given on how long it will take the organiser do a job, this is only an estimate based on the average time it takes to organise the same area of a similar size/level of disorganisation. It is difficult to estimate precisely how long the job may take & a degree of flexibility may be required.
  9. Immediately after completion of the service, should you wish to donate any items to charity. The Organiser will take the maximum amount that will comfortably fit inside the vehicle to the nearest local charity shop.
  10. The Companies acceptance of your booking brings into existence a legally binding contract between us.

4 – Gleamology Guarantee

  1. If you are not completely satisfied with any part of our cleaning service, we will return to the premises to re-clean the specified area within 48 hours free of charge. For us to rectify the item/area of concern you must contact the Company’s office as soon as possible during our normal business hours & within 24 hours from the original service time. This guarantee does not apply if the Customer has not complied with any of the conditions outlined in Section 5.

5 – Additions & Amendments Binding

  1. Any changes to the Service to be provided must be agreed by the Company prior to the service time.
  2. If the Customer requires any additional services or variations at the time the service is being performed, these may be agreed to at the absolute discretion of the Company.

6 – Customer Representations & Warranties 

  1. The Customer represents & warrants that;
    6.1A. They will provide a safe working environment at the premises for the Cleaner to perform the Service.
    6.1B. The Cleaner will have unencumbered & unobstructed access to all areas of the premises requiring the Service, with the exception of cases involving hoarding.
    6.1C. They will provide the Cleaner with access to all services & utilities (including hot & cold water, electricity, & rubbish bins) as required by the Cleaner to provide the service.
    6.1D. The Company will provide all of the cleaning products for the service. If preferred, the Cleaner can use the Customers own products. In this case the Customer will provide the Cleaner with all the relevant cleaning products & equipment to carry out the clean. Failure to supply these materials may result in agreed areas not to be cleaned to the normal high standard we provide.
    6.1E. They will advise the Company prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the Premises.
    6.1F. The Company is pet friendly however any pets present on site whilst the service is being carried out must not present any danger to The Cleaner. The Customer is wholly responsible for ensuring any pets that may be unhappy with their attendance are safely secured.
    6.1G. They are authorised to use the Premises & obtain the provision of the Service.
    6.1H. If the customer requires the Cleaner to clean behind or under any heavy items (e.g. a fridge, bookshelf, or other furniture), the customer (if physically able to) will move those items prior to the commencement of the Service. The Cleaner, with permission from the Customer (who give permission at their own risk) may move the furniture themselves if possible, at the Cleaner’s discretion. In cases where this is not possible the Cleaner may not be able to clean the area fully but will do so to the best of their ability.
    6.1I. The Customer must ensure that they secure or remove any fragile, delicate, breakable, or valuable items, including cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the Service.
    6.1J. Ovens must be in a condition that will enable thorough cleansing with standard oven cleaning products. The company will not be liable for any ingrained dirt that remains following a thorough clean.
    6.1K. The cleaner will, to be best of their ability, will make sure your electrical appliances, microwave, oven, fridge/freezer, are cleaned to a high standard. The company will not be liable for any ingrained dirt that remains following a thorough clean.

7 – Health & Safety Risks

  1. The Cleaner is entitled to undertake a job safety analysis before the commencement of any work to assess the health & safety risk at the Premises.
  2. The Cleaner may, either prior to or during the provision of the service refuse to use or cease using any materials or cleaning equipment provided by the customer if the cleaner thinks in their absolute discretion, that the use of such materials or cleaning equipment poses a risk to health & safety.
  3. The Cleaner may, either prior to or during the provision of the service refuse or cease the provision of the service where in the absolute discretion of the Cleaner, carrying out the service presents, a risk to health & safety.

8 – Job Quotations 

  1. An onsite evaluation will normally be undertaken prior to the provision of a quote. Any price quoted by the Company without an onsite inspection is an estimate only based on the Company’s experience, & based on the information provided by the Customer. Subject to this clause, quotes are valid for a period of 14 days from the date of the quote.
  2. If at the commencement of or during the Service, it is apparent that the actual cost of the Service will exceed the quote provided by the Company, the Company will provide the customer with the option to pay an increased fee to complete the Service, or pay the quoted amount without the Service being fully completed.
  3. For our weekly or fortnightly service, the final price payable by the Customer is calculated on the total number of hours worked by the Cleaner. Any extra services will be chargeable as & when requested.
  4. For ‘One-Off Gleams’ the final price payable by the Customer will be as quoted subject to no additional requirements found or requested during the service. If anything else is discovered or requested that will affect the price originally quoted the Customer will be notified & asked prior to any additional service being carried out.
  5. For ‘Home Organisation Services’ the final price payable by the Customer will be as quoted subject to no additional requirements found or requested during the service. If anything else is discovered or requested that will affect the price originally quoted the Customer will be notified & asked prior to any additional service being carried out.
  6. The Company reserves the right to amend the initial quotation should the Customers original requirements change. Any differences will be discussed with the Customer prior to commencing the Service.
  7. The Customer must inform the Company, to the best of their knowledge, the nature of the cleaning services required at the time of quotation.
  8. If the Cleaner needs to collect keys from a third party’s address outside the postal code area of the Premises where the work is to be carried out, then a £12.00 charge may apply.
  9. Parking charges are payable in addition to the Service costs if free parking arrangements cannot be made.

9 – Bookings

  1. The Company’s Service may be ordered by telephone, e-mail or via social media & the Customer agrees to be bound by these terms & conditions.
  2. At the time of booking the Customer must provide details of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime located at the Premises.
  3. The Company reserve the right not to accept a booking for any reason.
  4. The Customer will need to provide the Company with a contact number e-mail address & the address where the Service is to be carried out. The Company will notify you by e-mail or telephone as soon as possible to confirm receipt of your booking & contact you again to confirm details if required.
  5. The acceptance of an order will take place when a Customer Requirement Form has been completed & a booking is confirmed.
  6. These terms & conditions shall be governed by the relevant United Kingdom law, & by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. The Company reserves the right to make any changes to any part of these terms & conditions without giving any prior notice.

10 – Payment Terms

  1. For ‘One-Off Gleams’ or ‘Home Organisation Services’ the Customer agrees to pay the price quoted by the Company at least 48 hours prior to the clean unless otherwise agreed in writing with the Company.
  2. For ‘Weekly/Fortnightly Gleams’ the Customer agrees, if they will not be present when the service is carried out then payment must be received at least 48 hours prior to the scheduled Gleam. If they will be present then payment can be made upon our arrival via bank transfer/card via our payment terminal or cash.
  3. Gleamology accept the following payment methods;
    10.3A. Standing order
    10.3B. Bank transfer
    10.3C. Card payment
    10.3D. Cash
  4. If the Company does not receive full payment within 48 hours prior to your booking then the Company reserve the right to cancel the contract &/or suspend any further bookings to you. This is applicable for ‘One-Off Gleams’, ‘Home Organisation Services’ & ‘Weekly/Fortnightly Gleams’ (where the Customer will not be present at the time the Service is carried out.) This does not affect any other rights we may have.
  5. Although greatly appreciated & a powerful way to say “Thank you” the Customer understands that tipping is not required.
  6. Keys supplied to the Company for ‘One-Off Gleams’ or ‘Home Organisation Services’ will be returned within 48 hours after the invoices have been paid in full with the exception of Weekly/Fortnightly Gleams where keys will be returned 48 hours after the service is cancelled & all invoices have been paid in full.

11 – Non-Payment

  1. The Company will collect any outstanding monies owed to it. If as a result it must use a debt collecting agency or county court to secure payment, the Customer agrees to pay any debt collecting agency fees, court fees, legal cost, or interest that will occur due to the result of non-payment of your outstanding bill.

12 – Late Payment Fees

  1. Where the Company has agreed to invoice the Customer for payment of fees after the Service has been completed, the Customer agrees to pay in full within 24 hours.
  2. The Customer agrees that if the Company has not received payment 48 hours prior to the service (if applicable) that we have every right to cancel the Service.
  3. In addition to the amounts set out above, the Customer agrees to indemnify the Company for all legal costs (solicitor & own client or full indemnity basis, whichever is greater) & other expenses incurred by the Company in connection with a demand, action, or other proceeding (including mediation, out of court settlement or any action taken for recovery of debt from the Customer) arising out of a breach of these terms including the failure by the Customer to pay an amount by the due date.

13 – Non-Appearance

  1. If the Cleaner fails to attend the Premises within 1 hour of the Service time & does not provide the requested Service, the Company will provide the Customer with either;
    13.1A.  A reduction in price or partial refund of payments already made by the Customer for services not completed; or
    13.1B. Offer to reschedule the Service to another time mutually agreed between the Customer & the Company.

14 – Complaints 

  1. The Company aims to exceed your expectations after each & every ‘gleam’ & achieve 100% customer satisfaction. If the Customer is dissatisfied for any reason with the Service provided, the Customer must inform the Company by telephone or e-mail within 24 hours following the completion of the Service.
  2. The Company will endeavour to resolve any complaints quickly & efficiently.
  3. If you are dissatisfied with the work, a Cleaner/Organiser must be allowed to return & re-do the area of concern at no extra charge.
  4. The Company will not consider any complaints raised after a period of 24 hours.
  5. The Customer waives their right to protest a cash or credit/debit card payment unless the Company fails to make good on the guarantee shown in section 4 – Gleamology Guarantee
  6. The Company will not be held liable for work not completed, or not completed to a good standard, if other people are present at the Premises when our Cleaners are working & carrying out the job.
  7. Parking charges are payable in addition to the service costs if free parking arrangements cannot be made.

15 – Exclusions & Limitations 

  1. The Company is not responsible for;
    10.1A. Not completing or providing the Service as a result of a breach of a warranty by the Customer (including customer’s representations & warranties as detailed in Section 6).
    10.1B. Not completing or providing the Service as a result of the Cleaner/Organiser not proceeding for health & safety reasons.
    10.1C. Any loss or damage incurred by the Customer or any third party as a result of the late arrival of the Cleaner/Organiser at the Premises. The Company endeavours to arrive at the specified Service time but sometimes due to transport related & other problems which are beyond the Company’s control, the Cleaner/Organiser may arrive with a delay or the Service time may be re-scheduled.
    10.1D. Any loss or damage incurred by the Customer or any third party as a result of the effects of a force majeure, being any event beyond the reasonable control of the Company.
    10.1E. Not completing or providing the Service due to an act or omission of the Customer or any other person at the Premises during provision of the Service.
    10.1F. Existing dirt, wear, damage or stains that cannot be completely cleaned or removed using normal cleaning methods.
    10.1G. Any out of date or expired items accidently missed during Home Organisation Services.
    10.1H. Any damage, wear or discolouring of fabric or surfaces becoming more visible once dirt has been removed.
    10.1I. All fragile & highly breakable items, cash, jewellery, items of sentimental value, art & antiques
    10.1J. The cost of any key replacement or locksmith fees, unless keys were lost by the Company.
    10.1K. Old stains that cannot be removed using normal cleaning methods.
    10.1L. Accidental damage due to faulty Customer equipment.
    10.1M. Triggering any alarm systems. Customer should provide special instructions for deactivation/activation of any alarm systems.
    10.1N. Any damage worth £50.00 or less.

16 – Accidents, Breakage, Damage & Theft

  1. Whilst the Cleaner/Organiser will treat your home with great care accidents can & do happen from time to time. The Company has public liability insurance. The policy will cover major accidental damage caused by the Cleaner/Organiser.
  2. The Customer must inform the Company of any incident when an accident, breakage, damage to the property or theft has occurred within 24 hours of completion of the Service.
  3. Any claims reported later than 24 hours after the clean will not be considered. If a report of damage is made on a Saturday it must be reported by Monday 12.00PM to be accepted as a valid claim.
  4. No claims shall be entertained if the Customer has an outstanding balance aged more than 30 days.
  5. All fragile & highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value, art & antiques.
  6. The Company may require entry to the location of the claim within 24 hours to correct or assess the problem.
  7. In case of damage over £50.00, the Company will repair the item at its cost. If the item cannot be repaired the Company will rectify the problem by crediting the Customer with the damaged items actual cash value toward a like replacement from a Company’s source upon payment of cleaning services rendered.
  8. Any attempt to commit insurance fraud or any use of false information to commit any type of fraud will be prosecuted to the fullest extent of the law together by the Company & the Insurance Provider(s). The Customer may be responsible for monetary compensation in addition to covering the cost of any legal fees that may be incurred.

17 – Changes  

  1. You can change the number of hours, & the interval between cleaning visits, by giving at least 48 hours’ notice before the next scheduled booking.

18 – Cancellation

  1. The Customer must provide the Company with at least 24 hours’ notice prior to the Service time, if they wish to postpone the Service time for any reason.
  2. The Customer must provide the company with at least 48 hours’ notice prior to the Service time, if they wish to suspend or cancel the Service time for any reason.
  3. In an event that such notice has been given, the Company will endeavour to reschedule the Service if required.
  4. You agree to pay the full price of the Service if you change the date/time less than 24 hours prior to the scheduled booking.
  5. You agree to pay the full price of the Service if you cancel the booking less than 48 hours prior to the scheduled booking.
  6. You agree to pay the full price of the booking in the event of a lock-out caused by the Cleaner/Organiser being turned away for any reason, including but not limited to;
    16.6A No key & no-one at the property to allow access.
    16.6B. No-one in the property over the age of 18.
    16.6C. A problem with the Customers keys.
  7. If keys are provided, they must open the lock(s), without any special efforts or skills.
  8. The Company reserve the right to cancel your contract without prior notice & for any reason, including but not limited to;
    16.8A. Insufficient number of staff to fulfil the booking you have ordered.
    16.8B. The Company do not cover your area.
    16.8C One or more of the services you ordered was listed at an incorrect price due to a typographical error.
    16.8D. If any misleading or false information was used to obtain discounted services. The Company reserves the right to back charge additional costs for past services to recover the shortfall from the standard rate(s).
  9. If we do have to cancel your contract, we will endeavour to notify you in writing within 7 days of your booking.
  10. Notwithstanding the forgoing, nothing in these terms & conditions is intended to limit any rights you might have as a consumer neither under applicable local law nor other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

19 – Ownership Of Rights 

  1. All rights, including copyrights, of the Company’s marketing material, documentation & website are owned by or licenced to the Company. Any use of the marketing material, documentation, or website content, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify distribute or repost anything in our marketing material, documentation or website for any purpose.

20 – Accuracy Of Content 

  1. We have taken care in the preparation of the content of our marketing material, documentation & website, to ensure that any estimated prices are correct at the time of publishing & that all services have been fairly described.

21 – Availability 

  1. All services are subject to acceptance & availability.

22 – Price 

  1. The hourly rate payable for applicable service’s that you book is set out at the time of booking.
  2. The cost of the Service that you book will be set out following an initial evaluation, if this is not possible then an estimate shall be provided subject to the terms outlined in section 8 – Job Quotations
  3. The Company reserves the right to revaluate rates at any time & will give the customer at least 14 days’ notice in writing of any such changes.

23 – Privacy Policy

  1. The Customer acknowledges that any information provided by the Customer may be used by the Company for the purpose of providing the Service. The Company agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the service (unless required to do so by law).

24 – Social Media

  1. The Company would like to take photos for social media/advertising purposes. By agreeing to our services you are also agreeing to us capturing footage and images showing ‘before and after’ Gleams/Home Organisation Services are carried out. The utmost care will be taken to ensure no personal or identifiable information will be included. Customers have the option to opt out of this by informing us in writing and should the Customer change their mind they can also inform the Company in writing at any time.

25 – Law, Jurisdiction & Language 

  1. The website & any contact contained therein & any contract brought into being as a result of usage of the website are governed by & construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England & Wales. All contracts are concluded in English.

26 – Changes To This Agreement 

  1. The Company reserve the right to update or modify these terms & conditions at any time without prior notice, & may do so by publishing updated terms & conditions on its website. Each updated Terms & Conditions will take effect 24 hours after it has been published on the website.
  2. By continuing to use our services you are deemed to have accepted these terms & conditions.
  3. If you have any queries about these terms & conditions, or if you have any comments or complaints on or about our website, you can contact us at [email protected]